Extend real-time marketing capabilities within Dynamics 365 Customer Insights - Journeys

This module explains how to extend the Dynamics 365 Customer Insights - Journeys real-time marketing capabilities to create personalized experiences that speak directly to your customers' needs as they interact with your organization.

Business User

Dynamics 365

Customer Insights Journeys

Module Objectives

In this module, you'll:

Create custom triggers.
Trigger an action outside a journey.
Move custom triggers across environments.

Units

Introduction min
Create Dataverse triggers min
Create custom triggers min
Trigger an action outside a journey min
Move custom triggers between environments min
Check your knowledge min
Summary min

Prerequisites

Experience with developing customer experience apps and Microsoft Power Automate