Create emails, text messages, push notifications, and forms in Dynamics 365 Customer Insights - Journeys

This module covers emails, text messages, push notifications, forms, assets, and personalization within the real-time work area of Dynamics 365 Customer Insights - Journeys.

Business User

Functional Consultant

Dynamics 365

Customer Insights Journeys

Module Objectives

In this module, you'll:

Upload images to the file library and use images in marketing content.
Create and publish an email.
Enhance your emails by utilizing personalization, content blocks, and content ideas, and more.
Upload images to the file library and use images in marketing content.
Create and publish a text message.
Create and publish a push notification.
Add personalization to emails, text messages, and push notifications.
Create and publish a form.

Units

Introduction min
Manage assets min
Create marketing emails min
Personalize content min
Use brand profiles min
Use Copilot to generate email content ideas min
Create content blocks min
Preview and test emails min
Send emails quickly without building a journey min
Edit a live email min
Create text messages min
Create push notifications min
Create and manage forms min
Manage consent for email and text messages min
Collaborate using built-in Microsoft Teams chat min
Check your knowledge min
Summary min

Prerequisites

Basic understanding of the Microsoft Dynamics 365 Customer Insights - Journeys app