Use service-level agreements and entitlements in Dynamics 365 Field Service

This module examines how to set up service-level agreements and entitlements in Dynamics 365 Field Service.

Business User

Functional Consultant

Dynamics 365

Field Service

Module Objectives

In this module, you'll:

Learn about price lists.
Create entitlements and work orders.
Learn about service-level agreements.

Units

Introduction min
Price lists min
Create an entitlement min
Create a work order and add work order products and services min
Entitlement conflicts min
Service-level agreements for work orders min
Create service-level agreements min
Check your knowledge min
Summary min

Prerequisites

Basic understanding of Dynamics 365 Field Service