Microsoft Certified:
Dynamics 365 Customer Service Functional Consultant Associate (Legacy with Power Platform)

If you’re a functional consultant responsible for configuring and implementing Dynamics 365 solutions for customers, you can use this certification to shine a light on your skills and to help advance your career. A Dynamics 365 Customer Service functional consultant implements omnichannel solutions that focus on service, quality, reliability, efficiency, and customer satisfaction. As a functional consultant, you know how to work with project managers, developers, and solution architects. You need a minimum of one to three years of experience as a functional consultant implementing Dynamics 365.

If you need more experience before you try to earn this certification, here are some suggestions:

• Work as a Dynamics 365 functional consultant on one or more projects.
• Work on a Dynamics 365 Customer Service implementation.
• Join the community at community.dynamics.com.
• Take available learning paths on Microsoft Learn.
• Complete more hands-on practice.
• Sign up for an instructor-led training course.